Your privacy matters.
This Privacy Policy explains how Easy Rental Albania collects, uses, stores and protects personal data when you browse our website, contact us or request a vehicle rental.
Questions about your data? Contact us at easyrentalalbania@gmail.com.
Scope of this policy
This policy applies to personal data processed through easyrentalalbania.com, our online booking and contact forms, email and WhatsApp communications, and the administration of vehicle-rental enquiries and rentals.
It is intended to provide clear information under applicable data-protection law, including Albanian Law No. 124/2024 “On the Protection of Personal Data” and, where applicable, the EU General Data Protection Regulation (GDPR).
Who controls your data
Easy Rental Albania is the controller responsible for deciding why and how the personal data described in this policy is processed.
Personal data we collect
Depending on how you use our services, we may collect the following categories of personal data:
Name, email address, phone number, country and other details you provide to identify or contact you.
Vehicle selected, pick-up and drop-off dates, times and locations, extras, insurance option and rental history.
Driving-licence details and, if you choose to upload it or it is required, a copy of your driving licence.
Messages, enquiries, requests, complaints and communications sent by website form, email, phone or WhatsApp.
Browser and device information, pages visited, approximate location, cookie identifiers and website interaction data.
Rental amount, deposit, invoices, payment status, damage or incident records. We do not request or store payment-card details through this website.
How we receive personal data
- Directly from you when you browse, make an enquiry, request a booking, upload a document or communicate with us.
- Automatically from your device through essential website technology and, where permitted, analytics cookies or similar tools.
- From another person who books on your behalf, an authorised driver, an insurer, a roadside-assistance provider or a competent authority when relevant to a rental or claim.
Please provide another person’s data only when you are authorised to do so and have informed them about this policy.
Why we use data and our legal bases
We process personal data only when we have a valid purpose and legal basis under applicable law.
Driving-licence and document data
Driving-licence data is used to verify that a driver is eligible to rent and operate the selected vehicle, to prepare the rental and to address insurance, incident or legal requirements.
- Upload a licence copy only through the field provided for that purpose or another secure method agreed with us.
- Do not upload unrelated documents or information that is not needed for the rental.
- Access is limited to people and service providers who need the information for the rental, support, insurance or a lawful requirement.
We aim to collect only the information reasonably necessary to confirm driving eligibility and administer the rental.
Cookies and analytics
Our website may use essential cookies needed for security and basic functionality. With your choice or where otherwise permitted, we may also use analytics technologies to understand how visitors use the website and improve its performance.
Google Analytics may process information such as browser and device data, general location, pages viewed, interactions and cookie identifiers. You can read more in Google’s Privacy Policy.
Where consent is required, non-essential cookies should be activated only after you have made a choice. You may also delete or block cookies through your browser settings, although some website functions may then work differently.
When we share personal data
We may share limited personal data only when necessary with:
- Website hosting, maintenance, email, analytics and other IT service providers acting for us.
- WhatsApp/Meta or other communication services when you choose to contact us through those platforms.
- Insurers, roadside-assistance providers, repairers and other rental-support partners where necessary.
- Accountants, lawyers, professional advisers and debt-recovery providers where appropriate.
- Police, courts, regulators or other public authorities when required or permitted by law.
- A successor or purchaser in connection with a legitimate business reorganisation, subject to appropriate safeguards.
We do not sell or rent your personal information to third parties for their own independent marketing.
International data transfers
Some technology or communication providers may process data outside Albania or the European Economic Area. Where applicable, we use providers and transfer mechanisms intended to provide an appropriate level of protection, such as adequacy decisions, contractual safeguards or another lawful transfer basis.
You may contact us to request further information about safeguards relevant to your data.
How long we keep data
We retain personal data only for as long as reasonably necessary for the relevant purpose, including:
- General enquiries that do not become a rental: normally up to 12 months after the last communication.
- Booking, rental, invoice and accounting records: normally for the rental period and up to five years afterwards, or longer when required by tax, accounting, insurance or limitation rules.
- Driving-licence copies: normally deleted within 30 days after the rental ends, unless a longer period is necessary for an incident, claim, dispute or legal obligation.
- Claims and complaints: until resolved and for any applicable legal limitation period.
- Marketing preferences: until you withdraw consent or the information is no longer needed, subject to periodic review.
- Cookie and analytics data: according to the configured cookie lifetime, your consent choices and the relevant provider’s retention settings.
When retention is no longer justified, data is deleted, anonymised or securely archived where the law requires continued storage.
How we protect data
We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or misuse. Measures may include access restrictions, account protection, secure hosting, backups, updates and limiting document access to authorised persons.
No internet transmission or storage method can be guaranteed to be completely secure. Please do not send unnecessary sensitive information through ordinary email or messaging services.
Your data-protection rights
Subject to applicable conditions and exceptions, you may have the right to:
- Be informed about how your personal data is processed.
- Request access to and a copy of your personal data.
- Request correction of inaccurate or incomplete data.
- Request deletion of data when there is no valid reason to keep it.
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests or to direct marketing.
- Receive certain data in a portable format where the right applies.
- Withdraw consent at any time, without affecting earlier lawful processing.
- Lodge a complaint with a competent data-protection authority.
To exercise a right, email easyrentalalbania@gmail.com with the subject “Privacy Request”. We may request proportionate information to verify your identity before acting.
We do not use personal data for decisions based solely on automated processing that produce legal or similarly significant effects.
WhatsApp, social media and external links
If you contact us through WhatsApp, Instagram, TikTok or another external service, that provider independently processes information under its own privacy terms. The same applies when you follow an external link from our website.
We encourage you to review the privacy settings and policies of the service you choose to use. We are not responsible for the privacy practices of unrelated third-party websites or platforms.
Children’s data
Our rental services are intended for people who meet the applicable minimum age and driving-licence requirements. The website is not directed to children, and we do not knowingly collect personal data from children for rental purposes.
If you believe a child has provided data to us without proper authority, please contact us so we can review and delete it where appropriate.
Changes to this policy
We may update this Privacy Policy when our services, technology, legal obligations or data practices change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be highlighted through the website or another appropriate communication.
Contact and complaints
Contact us first if you have a question, concern or request about personal data:
Supervisory authority in Albania
You may also contact or lodge a complaint with the Office of the Information and Data Protection Commissioner of Albania. Official information is available at idp.al.